My husband and I did our research well before shopping around for cars. We'd had the same old Toyota Camry for 12 years, and wanted to make our next car purchase a well thought-out one. Since we hadn't been in the practice of buying a new car for so long, we took our time and visited about a dozen different dealerships, over the course of a year, test drove many different brands and models. We also did our research via Consumer Reports and online articles. We eventually narrowed our choices down to either a Toyota Camry, a Mazda 6 or a Nissan Altima. We had also considered the Honda Accord, but the service was so terrible at the Honda Dealership (indifferent, almost non-existent), we gave up looking at Hondas! The choice soon became clear, not only because of the excellence of the Nissan Altima itself, but also thanks to the friendliness and helpfulness of the Nissan Dealership staff. We started off working with Bo Cvetkovski, who helped us test drive a couple different models. He was very friendly and helpful. A week later, we came back and, since Bo was off that day, Dick (don't know his last name) helped us test drive another model. Dick was also very friendly and helpful. However it was Bo who did the research for us. We had given him our list of preferred features, and he kept in touch with us via phone. We were willing to wait several more weeks or months to find the right car. Within a week, Bo helped us track down a 1-year old model that fit our requirements exactly. When we came in to see it and test drive it, Bo was off that day, but we were then helped by Matt Klein. After we were satisfied that this was the car we wanted, Matt sat down and negotiated the sale for us. He was also very friendly, helpful, and remarkably patient, considering it was way past 10pm by this time! I have to say, the negotiation process was also facilitated by the manager, Mike Connolly, who was instrumental in finalizing our deal. He and Matt worked with us to procure an excellent deal. Even after making the decision, we felt that the finance process was made relatively pleasant by Jay Ward in Finance, who was also very friendly. I was quite impressed by the whole team! We are very pleased with the car (have had it a few weeks now) and feel very satisfied that we got the best deal and had a pleasant experience.